We have a 2-hourĀ cancellation policy. This means you can cancel anytime betweenĀ theĀ time you sign up and 2Ā hours before class. To cancel your class, simply tap the black “Cancel” button on the home screen of your app.
Because we limit the capacity of our classes, we do enforce a $7.99 cancellation/no-show fee*. A late cancellation/no-show will also deduct a class from a class package (10-Pack, 5-Pack, etc.). ThisĀ fee is to make it fair for all students who wish to take classĀ andĀ toĀ preventĀ no–shows.Ā
Cancellation fees process 2-4 days after class and do not process on weekends. you can cancel your class reservation through our app, we are unable to make exceptions to our late cancel policy and are unable to process cancellation requests over the phone.
*Everyone gets 1 free late cancellation per year, premium auto-renew and premium annual members get 1 free late cancellation per month.