We are here to answer your questions! If you don’t see your question below please fill out our Contact Us form and a member of our team will be in touch.

Can I use my Health Savings Account (HSA) or Flex Spending Account (FSA) to reimburse a portion of my membership?

Yes! We have partnered wit TrueMed, TrueMed allows you to reimburse your class packages and memberships from your Health Savings Account (HSA) or Flexible Spending Account (FSA). Paying yourself back with pre-tax dollars can save you up to 40%. Click here to get started!

When can I register for classes?

All premium auto renew and premium annual members can book 10 days in advance; standard auto renew (unlimited and limited) and standard annual members can book 7 days in advance; non-members can book 5 days in advance. Please use our app or website to reserve your spot in class!

What is Unlimited Auto Renew/Annual?

Our Unlimited Auto Renew membership provides unlimited classes, 3 FREE Bring a Friend passes/month, and 10% off select retail.  Your membership renews every 4 weeks, meaning your card on file will be charged every 4 weeks from the date you sign up. We require 30 days’ written notice to cancel your Unlimited Auto Renew contract.

What is Limited Visit Auto Renew?

Our Limited Visit Auto Renew membership provides 4 classes each month. Unused classes do not roll over, and any additional class taken during your billing cycle will be charged an $18 drop-in. Just like Unlimited Auto Renew, you will be charged every 4 weeks from when you sign up. We require 30 days’ written notice to cancel your Limited Visit Auto Renew contract.

What is PREMIUM Unlimited Auto Renew/Annual?

PREMIUM Unlimited Auto Renew/Annual includes all of the benefits of our standard Unlimited Auto Renew/Annual, plus:

  • FREE lululemon mat rentals (as supply allows)
  • FREE towel rentals (limit 2/visit)
  • One FREE late cancel/no-show per month
  • PRIORITY class booking (10 days in advance)
  • 10% OFF teacher training (after 6 months on Premium)

I’m a student. Do you offer any student discounts?

Yes! All full-time students qualify for our Student Unlimited Auto Renew. For $80/month you’ll get unlimited classes, 3 FREE Bring a Friend passes/month, and 10% off select retail. Valid student I.D. required.

Do unlimited memberships come with any perks?

Yes! All Unlimited Auto Renew and Annual memberships provide unlimited access to regularly-scheduled classes, 3 FREE Bring A Friend passes per month, and 10% off select retail.

Our PREMIUM Unlimited Auto Renew and Annual memberships include all the perks above, plus:

  • FREE lululemon mat rentals (as supply allows)
  • FREE towel rentals (limit 2/visit)
  • 10% OFF teacher training (after 6 months on Premium)
  • One FREE late cancel/no-show per month
  • Pre-registration opens one week in advance (5 days for non-members)

How can I purchase a membership?

There are three ways to purchase a membership:

  • On our website: Select the “Become a Student” button on our main menu, select your home market, and navigate to the membership or package you’d like to purchase. Next, you’ll be prompted to create an account with us or sign into an existing one. Once you are signed in simply proceed with your purchase!
  • On our app: Download our FREE app and create or log in to an account. Once you’re logged in, tap the hamburger menu (three lines) in the top lefthand corner of your screen and select “Pricing.” Navigate to the membership or package you’d like to purchase, and proceed!
  • In the studio: Come into any of our studios during business hours and a member of our team can get you set up!

I’m on an unlimited membership. How do I use my Bring a Friend passes?

  • Bring a Friend passes are a perk for our Unlimited Auto Renew and Annual members (standard and PREMIUM).
  • Members will see a “Bring Friend” button below each class for which they’re enrolled. Enter your friend’s name, email, and phone number. (Please be sure not to enter your own information here, as that will negatively impact your account).  That’s it!  Your friend will receive an email confirmation and be prompted to download our app.
  • We will allow you to bring the same friend to class with you one time per cycle. For example, Jane’s friend John came to class with him in March using a Buddy Pass. The next time John will be able to use one of Jane’s Buddy Passes is when her cycle renews in April.
  • If you’re not seeing the Bring a Friend button, try updating our app to the latest version. Please contact us if the issue persists even after updating your app.

How do I cancel my membership?

We’re sorry to see you go! We require 30-day notice to cancel any Auto Renew contract. Please process your cancellation request through our Student Portal.

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